Terms and Conditions

General Provisions

These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the "Civil Code") by:

Reussi design s.r.o.

ID (IČ): 23855631

Tax ID (DIČ): CZ23855631

Registered office: Příčná 1892/4, 110 00 Prague 1

Registered at the Municipal Court in Prague, Section C, Insert C 432934

Contact details:

Email: info@reussi.cz

Phone: +420603998964

Web: www.reussi.cz (hereinafter referred to as the "Seller")

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter referred to as the "Buyer") through the web interface located on the website available at the internet address www.reussi.cz (hereinafter referred to as the "Online Store").

The provisions of the Terms and Conditions are an integral part of the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of these Terms and Conditions.

These Terms and Conditions and the purchase contract are concluded in the Czech language.

Information about Goods and Prices

Information about the goods, including the prices of individual items and their main characteristics, is provided for each product in the Online Store catalog. Product prices are listed including value-added tax, all related fees, and the costs of returning the goods if the goods, by their nature, cannot be returned by regular mail. Product prices remain valid for as long as they are displayed in the Online Store. This provision does not preclude the conclusion of a purchase contract under individually negotiated conditions.

All product presentations placed in the Online Store catalog are of an informative nature, and the Seller is not obliged to conclude a purchase contract regarding these goods.

Information about the costs associated with packaging and delivery of goods is published in the Online Store. The information regarding packaging and delivery costs stated in the Online Store applies only in cases where the goods are being delivered within the territory of the Czech Republic.

Any discounts on the purchase price of the goods cannot be combined with each other, unless agreed otherwise between the Seller and the Buyer.

Ordering and Conclusion of the Purchase Contract

Costs incurred by the Buyer when using remote communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer themselves. These costs do not differ from the basic rate.

The Buyer places an order for goods in the following ways:

• Through their customer account, if they have previously registered in the Online Store.
• By filling out the order form without registration.

When placing an order, the Buyer selects the goods, the number of items, the method of payment, and delivery.

Before submitting the order, the Buyer is allowed to check and modify the data they entered into the order. The Buyer sends the order to the Seller by clicking the "ORDER BINDING TO PAYMENT" button. The data specified in the order is considered correct by the Seller. A condition for the validity of the order is the completion of all mandatory data in the order form and confirmation by the Buyer that they have familiarized themselves with these Terms and Conditions.

Immediately upon receiving the order, the Seller will send the Buyer an acknowledgment of receipt of the order to the email address provided by the Buyer when ordering. This confirmation is automatic and is not considered a conclusion of the contract. The current Terms and Conditions of the Seller are attached to the confirmation. The purchase contract is concluded only after the order is accepted by the Seller. The notification of order acceptance is delivered to the Buyer's email address. *(Note: The original text contains a duplication of this paragraph, translated as provided)* Immediately upon receiving the order, the Seller will send the Buyer an acknowledgment of receipt of the order to the email address provided by the Buyer when ordering. This confirmation is considered a conclusion of the contract. The current Terms and Conditions of the Seller are attached to the confirmation. The purchase contract is concluded by the Seller's confirmation of the order to the Buyer's email address.

In the event that the Seller cannot fulfill any of the requirements specified in the order, they will send an amended offer to the Buyer's email address. The amended offer is considered a new draft of the purchase contract, and in such a case, the purchase contract is concluded upon the Buyer's confirmation of acceptance of this offer sent to the Seller's email address specified in these Terms and Conditions.

All orders accepted by the Seller are binding. The Buyer can cancel the order until the notification of order acceptance by the Seller is delivered to the Buyer. The Buyer can cancel the order by telephone to the telephone number or via email to the Seller's address specified in these Terms and Conditions.

In the event that an obvious technical error occurred on the part of the Seller regarding the price of the goods in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at this obviously erroneous price, even if the automatic acknowledgment of order receipt was sent to the Buyer according to these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and send an amended offer to the Buyer's email address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in such a case by the Buyer's confirmation of acceptance sent to the Seller's email address.

Customer Account

Based on the Buyer's registration in the Online Store, the Buyer can access their customer account. The Buyer can order goods from their customer account. The Buyer can also order goods without registration.

When registering a customer account and when ordering goods, the Buyer is obliged to provide correct and truthful data. The Buyer is obliged to update the data specified in the user account upon any change. The data provided by the Buyer in the customer account and during the ordering process are considered correct by the Seller.

Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The Seller bears no responsibility for any misuse of the customer account by third parties.

The Buyer is not authorized to allow third parties to use their customer account.

The Seller may cancel the user account, especially if the Buyer does not use their user account for an extended period, or if the Buyer breaches their obligations under the purchase contract and these Terms and Conditions.

The Buyer acknowledges that the user account may not be available continuously, particularly with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of third-party hardware and software equipment.

Payment Terms and Delivery of Goods

The Buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:

• Cashless transfer to the Seller's bank account No. 5336042004/5500, maintained with Raiffeisenbank before sending the goods.

Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise hereinafter, the purchase price also includes the costs associated with the delivery of the goods.

In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 3 days of the conclusion of the purchase contract.

In the case of payment through a payment gateway, the Buyer follows the instructions of the relevant electronic payment provider.

In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's bank account.

The Seller does not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before the goods are dispatched is not an advance payment.

According to the Act on Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. At the same time, they are obliged to register the received revenue with the tax administrator online; in the event of a technical failure, then no later than within 48 hours.

The goods are delivered to the Buyer:

• To the address specified by the Buyer in the order.
• Through a parcel delivery point to the address of the delivery point designated by the Buyer.

The choice of delivery method is made during the ordering process.

The costs of delivering the goods, depending on the method of dispatch and receipt of the goods, are specified in the Buyer's order and in the Seller's order confirmation. In the event that the transport method is negotiated based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this transport method.

If the Seller is obliged under the purchase contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery. In the event that for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery, or costs associated with a different delivery method.

Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in the event of any defects, notify the carrier immediately. In the event of finding a breach of the packaging indicating unauthorized entry into the shipment, the Buyer does not have to accept the shipment from the carrier.

The Seller shall issue a tax document – an invoice – to the Buyer. The tax document is sent to the Buyer's email address.

The Buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not earlier than upon taking over the goods. Liability for accidental destruction, damage, or loss of the goods passes to the Buyer at the moment of taking over the goods or at the moment when the Buyer had the obligation to take over the goods but failed to do so in breach of the purchase contract.

The Seller undertakes to deliver the goods within the agreed period. Goods are delivered via the GLS transport service at a price of CZK 149 excluding VAT to the address specified by the Buyer within timeframes according to the stock status and country of delivery:

Country of Delivery	Stock Status	Maximum Delivery Time
Czech Republic	In Stock	Maximum 7 working days
Czech Republic	On Order	Maximum 14 working days
Slovakia	In Stock	Maximum 10 working days
Slovakia	On Order	Maximum 18 working days

Withdrawal from the Contract

A Buyer who has concluded a purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

The period for withdrawal from the contract is 14 days:

• From the date of receipt of the goods.
• From the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts.
• From the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.

The Buyer cannot, among other things, withdraw from a purchase contract for:

• The provision of services, if they were fulfilled with their prior express consent before the expiry of the withdrawal period, and the Seller informed the Buyer before concluding the contract that in such a case they do not have the right to withdraw from the contract.
• The delivery of goods or services whose price depends on fluctuations in the financial market independently of the Seller's will and which may occur during the withdrawal period.
• The delivery of alcoholic beverages, which can be delivered only after thirty days and whose price depends on financial market fluctuations independent of the Seller's will.
• The delivery of goods that have been modified according to the wishes of the Buyer or for their person.
• The delivery of goods subject to rapid decay, as well as goods that were irreversibly mixed with other goods after delivery.
• The delivery of goods in a sealed package which the Buyer removed from the package.
• The delivery of an audio or video recording or a computer program if they broke their original packaging.
• The delivery of newspapers, periodicals, or magazines.
• The delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the Buyer before the expiry of the withdrawal period, and the Seller informed the Buyer before concluding the contract that in such a case they do not have the right to withdraw from the contract.
• In other cases specified in Section 1837 of the Civil Code.

To meet the withdrawal deadline, the Buyer must send the statement of withdrawal within the withdrawal period.

To withdraw from the purchase contract, the Buyer may use the model withdrawal form provided by the Seller. The Buyer shall send the withdrawal from the purchase contract to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall confirm receipt of the form to the Buyer without delay.

A Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal from the contract. The Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by regular mail due to their nature.

If the Buyer withdraws from the contract, the Seller shall refund to them without delay, but no later than 14 days from the withdrawal from the contract, all funds, including delivery costs, received from them, in the same manner. The Seller will return the received funds to the Buyer in another way only if the Buyer agrees and if it does not incur additional costs.

If the Buyer chose a method of delivery other than the cheapest delivery method offered by the Seller, the Seller shall refund the Buyer the costs of delivering the goods in an amount corresponding to the cheapest offered delivery method.

If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer hands over the goods or proves that they sent the goods to the Seller.

The goods must be returned by the Buyer to the Seller undamaged, unworn, and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally offset the claim for damage caused to the goods against the Buyer's claim for a refund of the purchase price.

The Seller is entitled to withdraw from the purchase contract due to sell-out of stock, unavailability of goods, or when the manufacturer, importer, or supplier of the goods has interrupted production or import of the goods. The Seller shall immediately inform the Buyer via the email address specified in the order and return all funds, including delivery costs, received under the contract within 14 days of notification of withdrawal from the purchase contract, in the same manner or in a manner determined by the Buyer.

Rights from Defective Performance

The Seller is responsible to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time the Buyer took over the goods:

• The goods have the characteristics agreed upon by the parties, and in the absence of an arrangement, they have such characteristics that the Seller or manufacturer described or that the Buyer expected with regard to the nature of the goods and based on the advertising carried out by them.
• The goods are fit for the purpose stated by the Seller for their use or for which goods of this kind are usually used.
• The goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template.
• The goods are in the corresponding quantity, measure, or weight.
• The goods comply with the requirements of legal regulations.

If a defect manifests itself within six months of receipt of the goods by the Buyer, the goods are deemed to have been defective upon receipt. The Buyer is entitled to assert the right from a defect that occurs in consumer goods within twenty-four months of receipt. This provision shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the level of use or wear that the goods had when taken over by the Buyer, or if it follows from the nature of the goods.

In the event of a defect, the Buyer may submit a complaint to the Seller and request:

• Exchange for new goods,
• Repair of the goods,
• A reasonable discount on the purchase price,
• Withdrawal from the contract.

The Buyer has the right to withdraw from the contract:

• If the goods have a material defect,
• If they cannot use the item properly due to the recurring occurrence of the defect or defects after repair,
• In case of a larger number of defects on the goods.

The Seller is obliged to accept a complaint at any establishment where the acceptance of complaints is possible, or even at the registered office or place of business. The Seller is obliged to issue a written confirmation to the Buyer stating when the Buyer exercised the right, what the content of the complaint is, and what method of complaint settlement the Buyer requires, as well as a confirmation of the date and method of complaint settlement, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.

The Seller or an employee authorized by them shall decide on the complaint immediately, in complex cases within three working days. This period does not include the time reasonable according to the type of product or service required for an expert assessment of the defect. The complaint, including the removal of the defect, must be settled without delay, no later than 30 days from the day the complaint is filed, unless the Seller agrees with the Buyer on a longer period. The vain expiry of this period is considered a material breach of contract, and the Buyer has the right to withdraw from the purchase contract. The moment of filing a complaint is considered to be the moment when the manifestation of the Buyer's will (assertion of the right from defective performance) reaches the Seller.

The Seller shall inform the Buyer in writing about the result of the complaint.

The Buyer is not entitled to the right from defective performance if the Buyer knew before taking over the item that the item had a defect, or if the Buyer caused the defect themselves.

In the case of a justified complaint, the Buyer has the right to compensation for purposefully incurred costs in connection with filing the complaint. The Buyer can exercise this right with the Seller within one month after the expiry of the warranty period.

The choice of the complaint method lies with the Buyer.

The rights and obligations of the contracting parties regarding rights from defective performance are governed by Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

Other rights and obligations of the parties related to the Seller's liability for defects are regulated by the Seller's complaints procedure.

Delivery

The contracting parties may deliver all written correspondence to each other via electronic mail.

The Buyer delivers correspondence to the Seller to the email address specified in these Terms and Conditions. The Seller delivers correspondence to the Buyer to the email address specified in their customer account or in the order.

Out-of-Court Dispute Resolution

The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from a purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer arising from a purchase contract.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is a contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

The Seller is authorized to sell goods on the basis of a trade license. A trade inspection is carried out within the scope of its competence by the relevant trade licensing office. The Czech Trade Inspection Authority exercises, within a defined scope, among other things, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection.

Final Provisions

All arrangements between the Seller and the Buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer's rights resulting from generally binding legal regulations.

The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826, Paragraph 1, Letter e) of the Civil Code.

All rights to the Seller's website, in particular copyrights to the content, including page layout, photos, films, graphics, trademarks, logos, and other content and elements, belong to the Seller. It is forbidden to copy, modify, or otherwise use the website or its part without the consent of the Seller.

The Seller bears no responsibility for errors resulting from third-party interventions in the Online Store or as a result of its use contrary to its purpose. When using the Online Store, the Buyer must not use procedures that could have a negative impact on its operation and must not perform any activity that could allow them or third parties to unauthorizedly interfere with or unauthorizedly use the software or other components forming the Online Store and use the Online Store or its parts or software in a manner that would be contrary to its designation or purpose.

The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, Paragraph 2 of the Civil Code.

The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

The wording of the Terms and Conditions may be changed or supplemented by the Seller. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the Terms and Conditions.

A model withdrawal form is attached to the Terms and Conditions.

These Terms and Conditions take effect on June 1, 2026.